Flagship Case Journey
CMP-2841 · Ash Court · Awaab Cat 1 — Damp & Mould
End-to-End Compliance Journey
Every stage records timestamped activity, owner, evidence and outstanding actions
- Stage 01Complete
Resident Complaint Received
28 May 2026 · 09:14 · Resident Services · J. Lin
2 evidence 1 actionInbound call logged via Resident Services. Black mould reported on kitchen ceiling. Vulnerability check ran automatically against the household record.
- Stage 02Complete
Inspection Booked
28 May 2026 · 09:42 · Compliance Officer · S. Whitmore
1 evidence 1 actionCase triaged as Awaab Category 1. 5-day statutory inspection booked with internal surveyor J. Patel. Resident notified by SMS.
- Stage 03Complete
Damp Investigation Completed
01 Jun 2026 · 11:20 · Surveyor · J. Patel
12 evidence 3 actionsOn-site inspection conducted: moisture mapping, thermal imaging and cavity inspection. Cat 1 damp confirmed; root cause traced to failed external render.
- Stage 04Complete
Vulnerable Occupant Identified
01 Jun 2026 · 14:05 · Compliance Officer · S. Whitmore
1 evidence 1 actionVulnerability re-confirmed via household assessment. Director of Compliance notified; case auto-escalated to executive watch list.
- Stage 05Active
Actions Raised
02 Jun 2026 · 08:30 · Compliance Officer · S. Whitmore
0 evidence 4 actions4 actions raised: dehumidifier issue, plasterboard strip & replace, external render patch, post-works sign-off. Owners and SLAs assigned.
- Stage 06Active
Contractor Assigned
02 Jun 2026 · 16:11 · Procurement · M. Owusu
1 evidence 0 actionsHalton Property Services accepted plasterboard works. Quote £2,840 submitted; awaiting Director approval.
- Stage 07Active
Evidence Uploaded
Ongoing · Multiple contributors
12 evidence 0 actionsInspection report, photography, moisture data and contractor documentation linked to case. 12 items captured to date.
- Stage 08Scheduled
Follow-Up Inspection
14 Jun 2026 · 10:30 · Surveyor · J. Patel
0 evidence 1 actionPost-remedial inspection scheduled. Required outcome: zero Cat 1 hazard signature, moisture < 18%.
- Stage 09Scheduled
Case Closed
Target: 18 Jun 2026 · Director · S. Whitmore
0 evidence 1 actionDirector sign-off required. Resident satisfaction survey issued automatically. Case archived to Evidence Vault with immutable audit trail.
DampSurvey-Pro Investigation Evidence
Specialist damp, mould & timber investigation engine — feeding evidence into the compliance control centre
Hub raises the request → DampSurvey-Pro conducts the survey → evidence, hazards & recommendations return to Housing Compliance Hub.
- Requested
- Assigned
- In Progress
- Report Complete
- Actions Raised
DSP-INV-48211
- Property
- 12 Larkspur Road, Flat 4B · Manchester M14 7QJ
- Surveyor
- Jaya Patel MCIOB · Sentinel Damp Specialists Ltd
- Inspection date
- 01 Jun 2026
- Report generated
- 02 Jun 2026 · 14:32
- Risk rating
- High
- Moisture source
- Combined: defective extractor fan + suspected external rainwater ingress
- Rooms affected
- Kitchen ceiling · Bathroom external wall · Bedroom 2 reveal
- Photos attached
- 42 images
- Awaab compliance
- Cat 1
- Social housing mode
- Enabled · Awaab-aligned reporting
- HHSRS Cat 1 — Damp & Mould Growth
- Aspergillus colonisation on plasterboard
- Cold bridging at concrete wall junction
- 01Replace defective bathroom extractor fan (15 l/s continuous)
- 02Investigate external rainwater goods to flat above
- 03Specialist mould remediation — kitchen ceiling & bathroom wall
- 04Improve trickle ventilation provision to bedrooms
- 05Schedule 6-week follow-up moisture monitoring
- 06Issue resident with damp & mould advice pack
DampSurvey-Pro provides specialist damp, mould and timber investigation evidence. Housing Compliance Hub manages risk, deadlines, actions, evidence and compliance oversight — DampSurvey-Pro remains the investigation engine.
Property Compliance Story
Ash Court
- Background
- Ash Court received 11 resident complaints across 18 months relating to recurring black mould in kitchen and bathroom areas. Two households declared respiratory vulnerabilities, including an asthmatic child in Flat 4B.
- Investigation
- A block-wide damp investigation surveyed 100% of units within 21 days. Thermal imaging identified cold bridging across the north elevation; moisture readings exceeded 22% in 9 units.
- Actions
- 27 individual actions raised — including external render repair, MVHR retrofit pilot in 4 units, and a coordinated decant programme for the highest risk flat.
- Evidence
- 84 evidence items captured: inspection reports, contractor quotes, before/after photography, moisture data logs and resident communications, all timestamped against the audit trail.
- Outcome
- All Cat 1 hazards remediated within 38 days. Block compliance score improved from 61 → 72. Resident satisfaction in post-works survey: 89%.
Compliance Outcomes
- 9-stage workflowTracked end-to-end
- SLA3d 14h remaining
- Evidence captured17 items linked
- Actions raised12 across 4 stages
- Director sign-offRequired at close
- Awaab Cat 1Auto-escalated
Audit Trail Snapshot
Immutable record
- 2026-05-28T09:14:02 · INTAKE · J.Lin
- 2026-05-28T09:42:11 · TRIAGE · S.Whitmore
- 2026-05-28T09:42:14 · ESCALATE · vulnerability
- 2026-06-01T11:20:48 · INSPECTION · J.Patel
- 2026-06-01T14:05:33 · ESCALATE · cat1
- 2026-06-02T08:30:01 · ACTIONS_RAISED · 4
- 2026-06-02T16:11:07 · CONTRACTOR · Halton
- ... 14 entries · view in Evidence Vault