All systems operational•Compliance window: Q2 2026

Case Management

342 open cases · 14 overdue · average resolution 11.4 days

CMP-2841High PriorityAwaab Eligible

Damp ingress — kitchen ceiling

Opened 28 May 2026 by Resident Services · Compliance Officer: Sarah Whitmore

SLA remaining3d 14h
Inspection due04 Jun
Days open6
Evidence12 items

Property Information

Address
12 Larkspur Road, Flat 4B
UPRN
100022611743
Property type
2-bed mid-floor flat (1962)
Tenant
Adetola Akintola · since 2019
Vulnerabilities
Asthma (child, age 7)
Region
Manchester · M14
Last inspection
12 Mar 2026

Compliance Status

  • Gas Safety (CP12)Valid · Sep 2026
  • EICRValid · 2028
  • EPCBand C · 2031
  • Asbestos Survey2022 R&D
  • Awaab CategoryCat 1 — Damp & Mould
  • Fire Risk AssessmentBlock FRA 2025

Timeline

Full case chronology

  1. Resident reported damp on kitchen ceiling

    28 May 2026 · 09:14 · Channel: phone

  2. Case triaged as Awaab Category 1

    28 May 2026 · 09:42 · Compliance Officer S. Whitmore

  3. Inspection scheduled with J. Patel

    29 May 2026 · 14:00 · SLA-compliant

  4. Inspection report drafted

    01 Jun 2026 · Awaiting sign-off

Actions

Assigned, in-flight and overdue

  • Survey kitchen ceiling cavity

    J. Patel · Internal

    Due 04 JunIn Progress

  • Issue dehumidifier to resident

    Northern Maintenance Ltd

    Due 05 JunScheduled

  • Remedial works — strip & replace plasterboard

    Halton Property Services

    Due 11 JunAwaiting Quote

  • Post-works inspection & sign-off

    S. Whitmore

    Due 14 JunScheduled

DampSurvey-Pro Investigation Evidence

Specialist damp, mould & timber investigation engine — feeding evidence into the compliance control centre

Integration · LiveReport Complete
DampSurvey-Pro· Specialist Investigation Platform

Hub raises the request → DampSurvey-Pro conducts the survey → evidence, hazards & recommendations return to Housing Compliance Hub.

Investigation Status
Linked case CMP-2841
  1. Requested
  2. Assigned
  3. In Progress
  4. Report Complete
  5. Actions Raised
Damp & Mould Specialist Investigation Report

DSP-INV-48211

Property
12 Larkspur Road, Flat 4B · Manchester M14 7QJ
Surveyor
Jaya Patel MCIOB · Sentinel Damp Specialists Ltd
Inspection date
01 Jun 2026
Report generated
02 Jun 2026 · 14:32
Risk rating
High
Moisture source
Combined: defective extractor fan + suspected external rainwater ingress
Rooms affected
Kitchen ceiling · Bathroom external wall · Bedroom 2 reveal
Photos attached
42 images
Awaab compliance
Cat 1
Social housing mode
Enabled · Awaab-aligned reporting
Hazards Identified
  • HHSRS Cat 1 — Damp & Mould Growth
  • Aspergillus colonisation on plasterboard
  • Cold bridging at concrete wall junction
Environmental Readings Summary
Kitchen RH
78% RH
Bathroom RH
84% RH
Bedroom RH
62% RH
Surface temp (wall)
11.4 °C
Protimeter (ceiling)
WME 28%
CO₂ avg
1,420 ppm
Recommendations Raised (6)
  1. 01Replace defective bathroom extractor fan (15 l/s continuous)
  2. 02Investigate external rainwater goods to flat above
  3. 03Specialist mould remediation — kitchen ceiling & bathroom wall
  4. 04Improve trickle ventilation provision to bedrooms
  5. 05Schedule 6-week follow-up moisture monitoring
  6. 06Issue resident with damp & mould advice pack

DampSurvey-Pro provides specialist damp, mould and timber investigation evidence. Housing Compliance Hub manages risk, deadlines, actions, evidence and compliance oversight — DampSurvey-Pro remains the investigation engine.

Evidence

12 items · uploaded by 4 contributors

Inspection report.pdf

Report

Ceiling photo 01.jpg

Photo

Ceiling photo 02.jpg

Photo

Moisture reading.csv

Data

EICR 2024.pdf

Certificate

Resident statement.docx

Communication

Contractor quote.pdf

Quote

Pre-works photo.jpg

Photo