Executive Dashboard

Northgate Housing Association · 14,286 properties · Updated 2 min ago

Portfolio Executive Summary
South East Homes Group · Q2 2026
Portfolio Status: Amber
91%
Compliance Performance
+1.4% vs prior quarter
Portfolio
8,500 homes
Regions
4 regional offices
Compliance team
12 officers
Director
Sarah Whitmore
Open Cases
1,247
across 8,500 homes
Critical Cases
23
Director-level watch
High-Risk Properties
47
active intervention
Awaab SLA
98.2%
statutory compliance
Inspections
598/612
completed this month
Contractor Perf.
+8%
quarter on quarter
Missed Statutory
0
this reporting month
Board Watch Items
5
under monthly review
Key Risks & Director Commentary
  • Damp & mould remains the largest hazard category — 38% of open cases.
  • Five properties require urgent intervention this reporting period.
  • Contractor completion performance improved by 8% quarter on quarter.
  • No missed statutory inspections this month.
  • Two coastal schemes flagged for accelerated EICR programme in Q3.
Open Cases+12
342
vs. previous 30 days
Overdue Cases-3
14
vs. previous 30 days
Compliance+0.4%
98.2%
vs. previous 30 days
High Risk Properties+2
27
vs. previous 30 days
Outstanding Actions-18
186
vs. previous 30 days

Compliance Status — 12 Month Trend

Portfolio-wide Awaab & HHSRS compliance vs. board target (97%).

Compliance Target

Portfolio Snapshot

Live operational summary

  • Total properties
    14,286
  • Open cases
    342
  • Cat. 1 hazards
    63
  • Actions in flight
    186
  • Awaab SLA met
    98.2%
  • Active contractors
    47

Hazards by Category

Open vs. closed in current reporting window

Open Closed

Recent Compliance Activity

Live feed across the portfolio

  • Case CMP-2841 opened

    12 Larkspur Road · Damp & Mould · Priority High

    2 min ago

  • Inspection completed

    Surveyor: J. Patel · Property PRT-09823 · Awaab category 1

    27 min ago

  • Action assigned to Northern Maintenance Ltd

    Remedial works · SLA 5 working days · Case CMP-2790

    1 hr ago

  • Evidence uploaded — 14 photos, 2 reports

    Case CMP-2784 · By contractor Halton Property Services

    3 hrs ago

  • Case CMP-2701 closed — compliant

    Resolved within Awaab SLA · Sign-off by D. Akintola

    5 hrs ago
Showing 5 of 1,284 events · View activity log →

Awaab SLA Performance

Last 30 days · 1,304 SLA-bound cases

Avg. Resolution Time

Days from open to close · vs. 7-day Awaab target

Regional Risk Distribution

Properties by risk tier across operating regions

High Monitor Compliant

Awaab Category Mix

Active hazards by classification

Contractor Performance Leaderboard

Top 6 by volume · 90-day rolling window

ContractorJobsSLA metRating
Northern Maintenance Ltd18499.1%Excellent
Halton Property Services15297.8%Excellent
Pennine Damp Solutions13196.4%Good
Riverside Electrical Co.9894.2%Good
Mersey Asbestos Group7491.6%Monitor
Bowland Roofing4186.3%Underperforming

Escalation Funnel

30-day flow through compliance pipeline

  • Cases opened (30d)482
  • Triaged Cat. 1/2211
  • Escalated to manager64
  • Executive escalation18
  • Ombudsman pack issued4
Conversion to Ombudsman: 0.8%